PRIVACY POLICY

Despegar.com (hereinafter, “Despegar” or “We”) values its users and it is committed to protect your privacy. In order to fulfill this commitment, Despegar has developed this privacy policy (hereinafter, the “Privacy Policy” or “Policy”) outlining Despegar’s practices regarding the collection, use, preservation and disclosure of personal information collected in accordance with applicable laws.

When You use Despegar’s services, whether to make searches, sign in to receive offers and news, or purchase any service through any other of its sale channels, call center, website (hereinafter, the “Website”) or application for mobiles and tablets (hereinafter, the “Application”) you trust information to us. This Privacy Policy seeks to help you understand which data we collect, why we do it, and what we do with such data.

You, as a user, accept the practices detailed below, so we recommend you to carefully read the information offered to you.

The person in charge of the data base/file is Despegar.com USA, Inc., domiciled at 5201 Blue Lagoon Drive, Suite 881, 881 A, and 882, Miami, Florida.

  1. 1. What information do we collect?
  2. 2. What do we use the information collected for?
  3. 3. Who we share the information collected with?
  4. 4. Where do we store and how we protect the information collected?
  5. 5. How can the information collected be accessed, deleted and/or updated?
  6. 6. How does Despegar interact with your social networks?

What information do we collect?

Despegar receives and stores a) Information given by You, b) information obtained from third parties, c) public information, and d) information collected by our systems, as described below.

Information given by You:

In order to make tourism bookings at Despegar, You must provide us with certain personal information (hereinafter, the “Personal Information”), including first and last name, identity card number or valid identification, nationality, tax identification number, and contact information (such as phone number, address or email address). For the purpose of making tourism bookings, You must also provide us with information of your debit or credit card (such as credit card number, security code, card holder’s name, and expiration date). At its sole discretion, Despegar may confirm the Personal Information furnished resorting to public entities, specialized companies or risk centrals; therefore, we are expressly authorized by You. The information obtained by Despegar from these entities will be held on a confidential basis.

You may always choose not to give us information, but, in general, certain information is required from You to purchase or make transactions at Despegar. If You choose not to give us certain information, You may not be able to purchase from Us.

If You make a booking in the name of a third party, you shall previously obtain the consent of such third party before providing us with his/her Personal Information. If such third party is not of age, according to the applicable law, You represent to have the necessary powers to provide such Personal Information and accept this Privacy Policy.

You may also give opinions, comments and suggestions by voluntarily participating in surveys and/or questions sent by e-mail or from the Website or the Application (the “Opinions”). In this case, in order to give other users real testimonials on service experiences, You accept and agree that all Opinions sent by you may be published in Despegar’s Website and/or Application, or in other Sites and/or Applications of vendors engaged with Despegar. In such case, You can do it by identifying yourself with your full name and/or surname, picture, comment and nationality. Upon giving us your Opinion, or loading real pictures through the Website, You irrevocably assign Despegar any property rights on such pictures and Opinions. We remind you that You can express your opinion on an anonymous basis or delete it, as detailed in the procedure below in this Privacy Policy (item 6.1. Opt-out policy).

Always bear in mind that when you post information in a public area of this Website (including, without limitation: ads, chat groups, electronic picture albums and comments on products and services), you are making it available to other members, users of the Website and the public in general, which is out of control of Despegar. Please remember the foregoing and be careful with the information you decide to disclose.

Information given by third parties

As long as permitted by law, Despegar may also obtain Personal Information about You and add it to the Personal Information given by You, whether from affiliated entities, business partners, and other sources of independent third parties, such as public data bases, information collected during a phone conversation with the customer care center and/or through interactive applications. Take into account that all information collected about You may be combined with your Personal Information. Any Personal Information obtained by Despegar by the means herein described will be treated according to the provisions of this Privacy Policy.

If You register in Despegar through your personal account in a social network (“Personal Account”), you expressly agree that Despegar can:

Access, at any time, the whole information contained in your Personal Account, specially including, without limitation, your Personal Information, information on your interests, tastes, contacts and any other content kept in your Personal Account.

In such account, include messages, pictures, videos and any other type of content.

Send information or messages for the purpose described in article 3, “What do we use the collected information for”, in this Policy, to the email of the User linked to the Personal Account or the email used to make bookings at Despegar.

Information collected by our systems. Cookies and web beacons policy.

Despegar automatically collects and stores certain information on the activity of its Users. Such information may include the source URL (whether they are or not at Despegar’s Website), what URL they often access, what browser they are using and their IP addresses. Also visited pages and searches done.

In order for the Website to work correctly, Despegar uses cookies of its own and from third parties.

What is a cookie? What are web beacons?

Cookies are specific types of information transmitted by a website to the hard disk of the User’s computer for the purpose of keeping records. Cookies may be used to facilitate the use of a website, by saving passwords and preferences while the User explores the Internet.

On its part, “web beacons” are images inserted in an Internet page or email, which may be used to monitor the behavior of a visitor, such as storing information on the user’s IP address, length of time of interaction in such page, and type of browser used, among others.

How are cookies controlled?

Although most of browsers accept “cookies” and “web beacons” automatically, at all times, You may choose not to receive a file of cookies by enabling your browser to reject cookies or inform you before accepting them (for more information, check www.aboutcookies.org).

Bear in mind that cookies preferences must be set for each browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari), and that, by rejecting cookies, you may not access many travel services and planning tools offered by this Website.

How do we use cookies?

Our Website uses different types of cookies:

Nuestro Sitio Web utiliza diferentes tipos de cookies:

Technical cookies:
are used for the proper operation of the website.
Functional cookies:
are necessary to offer services requested by users of this website.
Analytical cookies:
allow to see the browsing behavior of visitors in the website, as well as registering the content seen by them and of their interest. This helps us to improve the service offered, since this way we can secure that our users find the information they are looking for.
Social cookies:
allow to provide functionalities related to social networks (Facebook, Google and Twitter) by enabling and controlling the interaction with social widgets in the website.
Associated cookies:
enable to follow up visits coming from our affiliated websites.
Publicity cookies:
collect information on your preferences and choices in the website. They are aimed at advertising networks, where are later used to show customized advertising in other websites.
Identification cookies:
enable the identification of visitors and the definition of matches with personal data included in our files, in order to send pertinent personal communications.

Cookies are specific types of information transmitted by a website to the hard disk of the User’s computer for the purpose of keeping records. Cookies may be used to facilitate the use of a website, by saving passwords and preferences while the User explores the Internet.

2. What do we use the information collected for?

You expressly authorize Despegar to register and handle your Personal Information for these purposes:

For the purpose of offering better services or providing its users with information related to your preferences, Despegar may also develop internal studies on interests, behaviors and demography of users, to better understand their needs and interests, improve our business and promotional initiatives, customize its contents, its presentation and services, show advertising or promotions, banners of interest to our users.

Furthermore, Despegar uses the information of debit or credit cards (such as the name of the card holder, card number and expiration date) only for the purpose of completing the bookings made by You, including sending your data to final vendors of services, in order to manage your bookings and/or purchase orders. Furthermore, You may choose that Despegar reminds certain data of your card and billing, which will automatically appear upon entering Despegar’s Website and/or Application.

3. Who we share the information collected with?

You give your unequivocal consent so that Despegar can share the relevant Personal Information of its users with vendors for managing its bookings and/or purchase orders, such as airlines, hotels, tourism companies that render services at destination, vehicle rental companies, wholesalers, and other vendors of products and services that may be hired by You through our Website and/or Application. In addition, You accept to share your Personal Information with vendors rendering services to Despegar, including credit cards, business analytics, customer care service, marketing and fraud prevention.

Despegar may authorize service vendors to collect Personal information in your name, including, as needed, to operate certain elements of our Website and/or our Application or to facilitate the delivery of on-line advertising according to your interests. Besides, Despegar may share Personal Information with business partners, who we could jointly offer products or services with. Such vendors and business partners are subject to strict non-disclosure agreements that prohibit the unauthorized use or disclosure of Personal Information which they have access to. Despegar may also share your Personal Information for the purpose of complying with applicable rules and cooperate with competent authorities.

Finally, Despegar may also share your Personal Information with companies belonging to Despegar.com group. In the event of any transfer of personal data, the personal data recipient shall assume the same obligations as the disclosing party.

Bear in mind that, if You furnish information on a free and voluntary basis, on your own initiative, directly to service vendors (whether they are service vendors in Despegar or not), such service vendors shall collect, treat and keep this information according to their own privacy policies. Despegar is not liable for the undue use of the Personal Information that may be done by third companies out of the website or the application.

4. Where do we store and how we protect the information collected?

All Personal Information is collected and stored in servers physically located in the United States. Despegar may relocate these servers in any other country, in the future, and may store Personal Information in the United States or in other countries, for back-up purposes. You express you unequivocal consent so that Despegar may transfer your data to any country worldwide. In any case, Despegar undertakes to secure the compliance of any legally enforceable standards for the protection and safekeeping of your Personal Information, through the execution of agreements whose purpose is the privacy of your personal data.

Personal Information shall be treated with the degree of legally enforceable protection to secure its safety, and avoid its alteration, loss, unauthorized treatment or access.

5. How can the information collected be accessed, deleted and/or updated?

5.1. Opt-out policy

When You make transactions or register as user in Despegar, you may choose to receive e-mail promotions, messages or alerts on offers, as provided by applicable laws. In such regard, in each message received you will have the chance to cancel your subscription. You may edit your choices at any time, following any of the alternatives explained below (“Rights of access, cancellation, rectification and objection of Personal Information”).

Bear in mind that the exercise of the opt-out right refers to e-mail promotions, messages or alerts on offers. Therefore, You will continue receiving communications regarding the status of your active bookings. In addition, in certain cases, Despegar shall keep certain Personal Information on file, for the purpose of solving disputes or claims, detecting problems or issues and solve them, and comply with the provisions of the General Terms and Conditions for a term set forth by law. In any case, the Personal Information of a user will not be immediately deleted from our files for legal and technical reasons, including safety support systems. Therefore, although Despegar undertakes to endeavor its best efforts taking into account the status of the technique, not every Personal Information may be finally deleted.

In order to edit any information already furnished, please know that You can enter the section “My Account” > “My Profile”.

Access, cancellation, rectification and objection rights of Personal Information.

Users, holders of Personal Information, are entitled to exercise the rights to access, cancel and update their Personal Information, as well as object to its treatment, and to be informed of assignments carried out, on a gratuitous basis at intervals not lower than six months, save that a lawful interest is evidenced to such effect.

5.3. How to exercise the rights described above

You may exercise them by any of the options below:

6. How does Despegar interact with your social networks?

Upon registering in Despegar, Despegar requests to choose a user identification and a password (that is to say, access a personal account within the Website). Likewise, Despegar allows you to access “My Account” through your Facebook account, Google+ or other social networks (hereafter, the “Social Networks” or “Social Network”) that may match access to “My Account” in the future. As part of the functionality of the Website, and in order to offer a better customized experience, you may link your account to Social Networks in two ways:

BEAR IN MIND THAT YOUR RELATIONSHIP WITH EXTERNAL VENDORS OF ASSOCIATED SERVICES IS EXCLUSIVELY GOVERNED BY ANY EXECUTED AGREEMENTS WITH SUCH EXTERNAL SERVICE VENDORS. Despegar shall not endeavor any effort to review the content of Social Network accounts for any reason, including, among others, the accuracy, lawfulness or non-default, and does not take any liability for any of the Social Network content. In such way, it is easier to customize our web page according to your preferences, contact you with your friends to talk about destinations, and analyze and improve our traveling services.

If You lose control of your account or access password to the Social Networks, you can lose control of your Personal Information and may be subject to legally valid transactions done in your name. Therefore, if for any reason your password is at risk, You must immediately: (i) change it, altering your registration information furnished to this Website, and (ii) contact us through any channel offered by Despegar.

This Website may contain links to other websites that have their own privacy and confidentiality policies. So we recommend that if You visit such other websites, carefully review their confidentiality practices and policies, since this Privacy Policy does not cover third parties’ practices or policies, including those that may disclose and/or share information with Despegar.

This Policy was amended and updated on May 25, 2018. Despegar may make any changes to this Privacy Policy in the future. Any alteration regarding how Despegar uses the Personal Information shall be reflected in future versions of this “Privacy Policy”, and shall be published in this page, so you should review the Privacy Policy occasionally.

If you have questions about this Privacy Policy, Despegar’s practices or your transactions at Despegar’s page www.despegar.com.us, please contact us in “My Account” or “My Booking”.